Interactive Voice Response (IVR)
Interactive Voice Response (IVR), also known as audiotext, is the automated processing of inbound and outbound phone calls.
At Advanced Telecom Services, IVR is our business. We have been processing automated phone calls since 1989. Since then, we've developed software to do almost any kind of automated call processing imaginable. Now, in our fourth decade of call processing development, we continue to re-invent the IVR business with innovative IVR solutions for our customers.
In 2010, after 21 years of operating our IVR equipment in our office space in Philadelphia and Chicago, Advanced Telecom Services made a significant enhancement to its IVR processing facility. It purchased new equipment and moved its primary telecom facility to One Wilshire in Los Angeles. One Wilshire is a 30-story, 656,000 square foot building in downtown Los Angeles and is one of the pre-eminent telecommunications facilities in the United States.
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One Wilshire
In addition, Advanced Telecom Services maintains a co-location facility in Rochester, New York. ATS also supports a level three facility in Buffalo. Each of Advanced Telecom Services facilities is triple-redundant so that in the unlikely event of an outage in any one facility, calls are able to be re-routed to one of the others.
Advanced Telecom Services has made a significant investment in its SIP and VOIP technology in its new service bureau. This means that ATS can both accept and inexpensively send phone calls via internet protocol to virtually any place in the world.
By using our automated call processing solution, you will benefit from significant cost savings in both labor and staffing, because computers do the work instead of humans. Our equipment is available 24 hours per day, 365 days per year. It doesn't call in sick. It works on holidays and it never asks for a raise.
Moreover, through our bulk purchasing power, we can provide you with substantial discounts off of standard carrier rates through our 800 number and 900 number aggregation programs. This is especially significant with our bulk purchasing power earned as being one of MCI/Verizon's largest 900 number customers.
IVR Applications
Contact an ATS representative today by email.
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