TextChat
There’s no disputing that Americans love to send text messages. In fact, Americans send 3 times more text messages per day than they make phone calls. Increasingly, more and more Americans, especially young adults, simply prefer texting to talking. So, if you reach them initially with your text message marketing, you will want to continue that conversation via text message.
If you wish to communicate with your target audience, you had better speak with them on the medium of their choosing. Ever have a potential customer send you a text message, only to reply with a phone call? That’s a great way to lose a potential sale.
With Advanced Telecom Services’ TextChat product, your company can speak real-time to customers and prospects through text messages received via short code and sent via computer. But, the great thing about TextChat is that your customer service people don’t have to communicate with the masses by typing large amounts of text messages on a small screen.
TextChat is a web-based solution that allows your sales and CSR’s to interact with consumers real-time via two-way SMS/Text conversations on their desktop PC or tablet. All communications and contact information is archived and easily exportable to CRM tools. Moreover, your personnel can be alerted via email or text message whenever a new message arrives.
Some uses for Advanced Telecom Services’ TextChat product are:
- Restaurant ordering
- Ticket sales
- Product support
- Sales inquiries
Communication today isn’t as simple as it used to be. You need to communicate with your customers and prospects in multiple ways. TextChat from Advanced Telecom Services makes it easy.
Call us at 1-610-688-6000 (U.S.) or 1-416-800-2490 (Canada). Or, complete and submit the Contact Us form today.
